UK Customers Trust Banks but Done Engage with Them

According to a new study by Accenture 40 percent of consumers in the UK trusted banks, up from 29 percent in 2015; customer satisfaction was also up to 70 percent, a jump of 5 percent since 2015; consumers who visit a branch once a month fell to 32 percent in 2017 from 52 percent in 2015; consumers who use mobile banking regular remained at 34 percent, pointing to a concerning trend for banks; trust and satisfaction numbers are up, but engagement numbers are down significantly as banks compete with other digital entrants; adding more features like PFM tools and financial advice can help banks to better engage consumers who are doing more of their banking online. Source.

Todd is the Chief Product Officer of LendIt Fintech.

He is the host of PitchIt: the fintech startups podcast, a weekly interview show featuring emerging fintech founders and leading venture capitalists.

He is responsible for leading the content team which covers fintech through daily & weekly email newsletters, editorial, virtual events, and in-person conferences.

He has been covering fintech, banking, and venture capital for more than 15 years, including speaking regularly at industry events.

Subscribe
Notify of
0 Comments
Inline Feedbacks
View all comments