Collectly has created an online debt collection platform that utilizes machine learning technology to track and learn about debtors through each interaction; the platform's technology connects with its clients to provide greater transparency on delinquent debt; the company also seeks to provide structured repayment terms for debtors through personalized communication. Source
The CFPB handles more than 84 thousand debt collection complaints in 2017; consumers also downloaded advice on settlement negotiations more than 800 thousand times; "From now on we will be working closely with the FTC to enforce the FDCPA while protecting the legal rights of all in a manner that is efficient, effective, and accountable,” acting Director Mulvaney said in a press release reported by American Banker; the CFPB and FTC filed more than 14 enforcement cases as a result of collections last year. Source.
TrueAccord provides a data-driven debt collection platform; the company uses machine learning to communicate with consumers using the right channel at the right time; Ohad Samet, Chief Executive Officer stated, “It was the personal experience of dealing with a debt collector that made me realize the traditional collections industry was ripe for disruption with technology innovation and a more human approach. With changing consumer preferences, strong regulatory support for innovation, and clients who understand a customer-focused collection process is good for their business, we're experiencing tremendous demand from the market. We are seizing this opportunity to use machine learning to humanize debt collection for good.”; The round was led by Arbor Ventures Fund. Source