Lloyds Aims to Help Elderly Customers with Digital Transition

Lloyds is giving 2000 customers over the age of 70 a free tablet along and is also offering a dedicated phone line to help customers adjust to online banking; Lloyds is working with a digital skills training agency to make it possible; the specialist phone line will help customers access the internet as well as complete other online tasks; Fiona Cannon, a sustainable business director at Lloyds stated, “For many right now, staying connected and accessing vital services is difficult – and for those experiencing isolation, this also can have profound effects on their mental health. That’s why we believe offering practical and emotional support through initiatives such as these is so important in helping our vulnerable customers to feel more connected and in control.” Finextra

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