How BMO Harris Bank is Unlocking Digital Efficiencies

PYMNTS spoke with BMO Harris Bank COO Kyle Barnett about how they are using digital technologies to improve the experience of both their customers and branch employees; they are processing deposits faster with new scanning technology, clearing checks within hours instead of days; they introduced an “easy PIN authentication” system as well as an instant-issue debit card that could be used by customers immediately; they have also introduced more self-service kiosks where customers can process simple transactions more quickly than dealing with a teller; these new technologies have benefitted customers but have also saved their branch staff between 15 and 30 minutes a day on processing forms. PYMNTS

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