Digital Banking Faces First Big Test with Crisis

Digital banking has been ramping up in recent years with digital only challengers and traditional banks building tools so customers can bank when and where they want; banks are seeing a big uptick in digital activity as more people become wary of visiting branches during the outbreak; “We are highly encouraging the use of online and mobile platforms and our bankers are increasing their assistance with customers to execute work outside of the branch,” said Ed Francis, Chairman and CEO of the $396 million-asset InBankshares in Greenwood Village, Colo.; to American banker; the question banks need to begin to answer is will the surge in activity overload capabilities and how are banks prepared for this; “Banks are a source of strength right now,” Todd Nagel, President and CEO of the $1.4 billion-asset IncredibleBank in Wausau, Wis. added to American banker. “We’re going to get through this, and I think we as a country are going to come out of this even stronger.” American Banker

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