Digital Adoption Forces U.S. Bancorp to Consider More Branch Closures

Executives at U.S. Bancorp said they are looking to increase the number of branch closures beyond the initial 10 to 15 percent target; Additional closures will be “driven by changes in customer habits and behaviors,” Chief Financial Officer Terry Dolan said during an interview with American Banker, adding that any future branches will be smaller and more advice-oriented; the trend is becoming more widespread by the day with digital adoption hitting record highs due to the pandemic; U.S. Bancorp said digital use has increased in a number of ways; nearly half of loan sales over the three-month period that ended on May 31 were handled online, including more than 80% of mortgage applications. American banker.

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