Banks Starting to Use Customers as Product Developers

Banks have started to use their customers as product developers as the look to make the banking experience more personalized; U.K. digital bank Monzo rolled out Monzo Labs to encourage customers to help the company to test products as they build them; the idea will not only help the bank to build a better product but they hope it leads to customers recommending family and friends; even larger incumbents are testing the idea as Citi and USAA have rolled out programs to get customers into pilot programs for testing. Source.

Todd is the Chief Product Officer of LendIt Fintech.

He is the host of PitchIt: the fintech startups podcast, a weekly interview show featuring emerging fintech founders and leading venture capitalists.

He is responsible for leading the content team which covers fintech through daily & weekly email newsletters, editorial, virtual events, and in-person conferences.

He has been covering fintech, banking, and venture capital for more than 15 years, including speaking regularly at industry events.

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