Analysis on Mortgage Lender Follow-up Calls and Emails

The article aims to answer whether big banks are still interested enough in potential mortgage loan customers to repeatedly follow-up and whether marketshare has anything to do with follow-ups; author applied for home loans with nine different lenders and shares data on their follow-ups over a two week period; Quicken, Citigroup and loanDepot round out the top three for total number of follow-ups. Source

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