Adapting Contact Centers During the Coronavirus Crisis

Recently LendIt Fintech held a webinar titled “COVID-19 Planning for Fintech – 5 Ways to Maximize Efficiency with At-Home Agents”; the webinar focused on how financial services businesses are transitioning particularly when it comes to contact centers; the discussion included Jason Swift (COO, Marlette Funding), Stephen Picciotto (COO, ARB Call Facilities), Jennifer Kuechler (COO, Strategic Link Consulting) and Jim Lynch from LiveVox moderating the discussion; some of the topics included working from home preparedness, IT challenges, security, monitoring of calls, contact channel management and other strategies these businesses have put in place during the coronavirus. Lend Academy

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