6 Million Customers Now Use Bank of America’s Erica Assistant

More than 6 million Bank of America customers are now using the Erica virtual assistant and it has processed more than 35 million client requests; the most popular feature is transaction search which is no surprise to the bank since it was the main ask by their customers during the research phase; the second most popular is Spendpath which provides proactive insights like providing a snapshot of a customer’s spending; other popular features requested by users are account and routing numbers, FICO scores and money transfers. Source.

Todd is the Chief Product Officer of LendIt Fintech.

He is the host of PitchIt: the fintech startups podcast, a weekly interview show featuring emerging fintech founders and leading venture capitalists.

He is responsible for leading the content team which covers fintech through daily & weekly email newsletters, editorial, virtual events, and in-person conferences.

He has been covering fintech, banking, and venture capital for more than 15 years, including speaking regularly at industry events.

Subscribe
Notify of
0 Comments
Inline Feedbacks
View all comments